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Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications

Carey, Raymond G.; Lloyd, Robert C.

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ISBN 10: 0527762938 / ISBN 13: 9780527762933
Verlag: Amer Society for Quality, 2001
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Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: This hook addresses the critical growing need among health care administrators and practitioners to measure the effectiveness of quality improvement efforts. The authors' straightforward discussions of data collection, variation, and process improvement incorporates "the voice of the customer" as a key element driving the improvement of processes and outcomes. The core of the book is a set of twelve case studies that show how to apply statistical thinking to health care processes. Buchnummer des Verkäufers ABE_book_new_0527762938

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This ground-breaking book addresses the critical, growing need among healthcare administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes.

Über den Autor: Raymond G. Carey, Ph.D., is director of Surgical Research at Lutheran General Hospital in Park Ridge, IL, and president emeritus of Parkside Associates, Inc., a healthcare survey and research firm. He is co-author of Program Evaluation: Methods and Case Studies.

Robert C. Lloyd, Ph.D., senior consultant, Quality Resource Services, Advocate Health Care, worked for 10 years in directorial positions at the Hospital Association of Pennsylvania and directed the American Hospital Association's Quality Measurement and Management Project in 1989 and 1990.

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Titel: Measuring Quality Improvement in Healthcare:...

Verlag: Amer Society for Quality

Erscheinungsdatum: 2001

Einband: Soft cover

Zustand: New

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