A Financial Times Business BOOK OF THE YEAR

AN INSIDE LOOK AT THE HORIZON POST OFFICE SCANDAL

'Endlessly fascinating, brimming with insight, and more fun than a book about failure has any right to be.' - Charles Duhigg, author of The Power of Habit

An accidental overdose in a state-of-the-art hospital.

The Starbucks publicity stunt that spectacularly backfired.

The mix-up at the 2017 Oscars ceremony.

As technology rapidly advances, it brings with it an explosion of complexity that can trip us up. Meltdown uses real-life examples to reveal how errors in thinking, perception, and design lie behind both our everyday mistakes and our most terrifying disasters. It reveals how a five-minute exercise can prevent billion-dollar catastrophes, why teams with fewer experts are better at managing risk, and why diversity is one of our best safeguards against failure. This eye-opening book will change the way you see our complex world - and your place within it.

'Essential reading' Martin Ford, bestselling author of Rise of the Robots

�ber die Autorin bzw. den Autor

Chris Clearfield is a former derivatives trader. He is a licensed commercial pilot and a graduate of Harvard University, where he studied physics and biology. Chris has written about complexity and failure for The Guardian, Forbes, and the Harvard Kennedy School Review.

Andr�s Tilcsik holds the Canada Research Chair in Strategy, Organizations, and Society at the University of Toronto's Rotman School of Management. He has been recognized as one of the world's top forty business professors under forty. The United Nations named his course on organizational failure as the best course on disaster risk management in a business school.

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