Motivational Management Made Easy: for Hospitality, Tourism and Leisure. Dieser Artikel ist nicht verfügbar.Motivational Management Made Easy: for Hospitality, Tourism and Leisure

The hotel and leisure industries are notorious for employing people at close to minimum wage - where employee loyalty and motivation become extremely challenging issues. This new guide shows managers how to overcome the special challenges of this sector, and apply the principles of business coaching to get the most out of their employees, for their own benefit and the benefit of the business. It shows how to achieve the crucial objective of excellent customer service while also creating employee satisfaction and high team performance.

Charles Trevor-Roper, nephew of the famous historian, has over 25 years' experience managing hotels and restaurants, and spent 5 years as Project Manager for South West Tourism, responsible for management development of small and medium-sized businesses. He is an accredited coach and "excellence through people" assessor.