NEXT: How to Design and Organize Work in the Era of Artificial Intelligence

Are you ready to lead your organization into the Augmented Age?

We are at the dawn of a new era of work, where artificial intelligence (AI) is transforming the very foundation of how we design, organize, and execute business models. This book, "NEXT," is your guide to navigating this exciting new landscape and building a future where humans and AI work together to achieve unprecedented levels of productivity, innovation, and customer satisfaction.

The AI Revolution: More Than Just Automation

AI is not just about automating tasks; it's about fundamentally changing how we think about work itself. In "NEXT," we introduce four new principles that will guide you through this transformation:

1. Reengineer the Strategy-to-Execution Process: The traditional strategy process is obsolete, failing to deliver on its ambitions more than 60% of the time. It's time for a radical redesign that embraces AI and focuses on execution.
2. Move to a Hi-Def Operating Model: The traditional org chart is a relic of the past. We need to shift to a more dynamic, process-based operating model that provides a clear blueprint for how work gets done in the age of AI.
3. Build a Customer-Obsessed Culture: Customer experience is the key to success in today's competitive landscape. We'll show you how to build a culture that puts the customer at the center of everything you do.
4. Move to Prescriptive Design: Technology is no longer just an enabler; it's a driving force behind innovation. We'll show you how to use AI to design new processes and workflows that were unimaginable just a few years ago.

The Hi-Def Operating Model: A Blueprint for the Future

The centerpiece of "NEXT" is the Hi-Def Operating Model, a four-dimensional digital twin of your business that provides a comprehensive framework for understanding and optimizing your operations. This model encompasses:

• Enterprise Process Model: A clear and concise map of the end-to-end processes that define, build, and deliver your value proposition.
• Governance Model: A new, more dynamic governance structure that aligns processes with strategic goals and customer needs.
• Customer Experience Model: A detailed blueprint for creating a seamless and delightful customer journey.
• Technology Model: A roadmap for leveraging technology to drive innovation and efficiency.

The Power of AI: From Strategy to Execution

AI is not just for automating tasks; it's a powerful tool for strategic planning, operating model design, and execution. In "NEXT," we'll show you how to use AI to:

• Develop a compelling vision for the future.
• Identify emerging opportunities and potential disruptions.
• Design and build the processes needed to deliver on your strategic ambitions.
• Create a customer-obsessed culture.
• Leverage technology to drive innovation and efficiency.

The Future of Work: Augmented and Empowered

The future of work is not about humans vs. machines; it's about humans and machines working together to achieve more than ever before. In "NEXT," we'll show you how to build a future where AI augments human capabilities, empowers employees, and creates a more fulfilling and productive work experience.

Are you ready to lead your organization into the NEXT generation of work?

Join us on this journey and discover how to:

• Reimagine your strategy process.
• Embrace the power of a Hi-Def Operating Model.
• Cultivate a customer-obsessed culture.
• Harness technology as a transformational force.

The future is NEXT. Let's build it together.