Operational Support and Analysis: A Guide for ITIL? V3 Exam Candidates

Sansbury, John

ISBN 10: 1906124590 / ISBN 13: 9781906124595

Verlag: BCS, 2010

Beschreibung

Like New.

Bestandsnummer des Verkäufers ERICA76519061245905

Bibliografische Details

• Titel: Operational Support and Analysis: A Guide for ITIL? V3 Exam Candidates
• Verlag: BCS
• Erscheinungsjahr: 2010
• Sprache: Englisch
• ISBN-10: 1906124590
• ISBN-13: 9781906124595
• Einband: Paperback
• Zustand: Like New
• Buchtyp: book

Über diesen Titel

Inhaltsangabe

This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chance of success in both the examination and the adoption of the principles in their professional life. An ITIL® Licensed Product.

Über die Autorin bzw. den Autor

John Sansbury is a Senior ITIL Examiner, a Fellow of the BCS and the Institute of Service Management. He has shunned the technical aspects of IT, largely because he finds them boring. Instead, he has excelled at helping organisations deliver business value from IT. As a practitioner, John learnt his trade with Philips and London Electricity.