Operations Management, 3rd Edition provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.
Features:
- Focuses on the subject from a European perspective.
- Deals with the management of the creation of goods and the delivery of services to the customer.
- Covers the main areas of operations strategy, the design of operations system and the management of operations over time.
- Incorporates more strategic and international commentary.
- Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy.
- Includes more end of chapter and quantitative exercises.
- Cases have been updated throughout and now include: Service including public sector, international, a mix of mini-cases and a longer case for each chapter.
- Accompanied by a comprehensive package of online learning support materials including: A robust testbank featuring 1500 questions, PowerPoint slides and a comprehensive instructor's manual
Operations Management, 3rd Edition provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries. Features: * Focuses on the subject from a European perspective. * Deals with the management of the creation of goods and the delivery of services to the customer. * Covers the main areas of operations strategy, the design of operations system and the management of operations over time. * Incorporates more strategic and international commentary. * Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy. * Includes more end of chapter and quantitative exercises. * Cases have been updated throughout and now include: Service including public sector, international, a mix of mini-cases and a longer case for each chapter. * Accompanied by a comprehensive package of online learning support materials including: A robust testbank featuring 1500 questions, PowerPoint slides and a comprehensive instructor's manual