People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts

Bolton, Robert

ISBN 10: 067162248X / ISBN 13: 9780671622480

Verlag: Touchstone, 1986

Beschreibung

Fast & Free Shipping â Good condition with a solid cover and clean pages. Shows normal signs of use such as light wear or a few marks highlighting, but overall a well-maintained copy ready to enjoy. Supplemental items like CDs or access codes may not be included.

Bestandsnummer des Verkäufers ZWV.067162248X.G

Bibliografische Details

• Titel: People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
• Verlag: Touchstone
• Erscheinungsjahr: 1986
• Sprache: Englisch
• ISBN-10: 067162248X
• ISBN-13: 9780671622480
• Einband: Softcover
• Zustand: good

Über diesen Titel

Inhaltsangabe

Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.

Maybe a wall of silent resentment has shut you off from someone you love. Maybe you listen to an argument in which neither party seems to hear the other. Or maybe your mind drifts to other matters when people talk to you. People Skills is a communication skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

People Skills will show you:

· How to get your needs met using simple assertion techniques

· How body language often speaks louder than words

· How to use silence as a valuable communication tool

· How to de-escalate family disputes, lovers' quarrels, and other heated arguments

Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

Über die Autorin bzw. den Autor

Robert Bolton, Ph.D., is president of Ridge Consultants in Cazenovia, New York, a firm that specializes in improving human performance in industry, health care, education, and government. His staff has taught communication skills to thousands of managers, salespersons, first-line supervisors, secretaries, customer-relations personnel, teachers, members of the clergy, health-care workers, couples, and others. He is the author of People Skills, People Styles at Work, and Listen Up or Lose Out.