Performance Management: A handbook for small business banks and microfinance institutions

Prinny Anderson

ISBN 10: 185339792X / ISBN 13: 9781853397929

Verlag: Practical Action Publishing 15 A, 2013

Beschreibung

Performance Management: A handbook for small business banks and microfinance institutions This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .

Bestandsnummer des Verkäufers 7719-9781853397929

Bibliografische Details

• Titel: Performance Management: A handbook for small business banks and microfinance institutions
• Verlag: Practical Action Publishing 15 A
• Erscheinungsjahr: 2013
• Sprache: Englisch
• ISBN-10: 185339792X
• ISBN-13: 9781853397929
• Einband: Hardcover
• Zustand: Very Good

Über diesen Titel

Inhaltsangabe

Performance Management equips staff at financial institutions across emerging economies with frameworks and tools to manage people effectively.

To sustain the business of financial institutions, leaders and managers must focus on performance. This means helping staff to maintain quality, efficiency, productivity, cost-effectiveness, and ethical business practices. It also means managing people and the way they work so that they handle as many transactions as they can, open as many deposit accounts as they can, and process as many high-quality loans and repayments as they can.

Performance Management covers all areas of performance management for banking and microfinance. It discusses strategic and operational considerations and setting up a performance management system. It includes frameworks and advice on interviewing and creating job descriptions. Areas in sustaining performance include training, coaching, incentives, performance evaluation, career development, promotion, and succession planning. Finally, it covers positioning an institution for sustaining high-quality performance management institution-wide.

Arising from years of experience in banks and microfinance institutions throughout developing economies, this book provides insights, approaches, and examples particularly relevant for professionals in these markets. It should be read by staff of banks and microfinance institutions, as well as NGOs and aid agencies engaged in promoting microfinance.

Published in association with SBBN (Small Business Banking Network) an initiative of CapitalPlus Exchange

Über die Autorin bzw. den Autor

Prinny Anderson is a consultant, coach and educator, with the Small Business Banking Network, a CapitalPlus Exchange Initiative