The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary

Gilbert-Jamison, Theo

ISBN 10: 1420856308 / ISBN 13: 9781420856309

Verlag: AuthorHouse, 2005

Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Bestandsnummer des Verkäufers M01420856308-V

Inhaltsangabe:

In reading this book, you will find that The Six Principles of Service Excellence IS:

• A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence.

• More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders.

You will further come to realize that The Six Principles of Service Excellence IS NOT:

• A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day.

• For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive.

• A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.

Reseña del editor: In reading this book, you will find that The Six Principles of Service Excellence IS: . A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. . More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: . A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. . For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. . A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.

Bibliografische Details

Titel: The Six Principles of Service Excellence: A ...
Verlag: AuthorHouse
Erscheinungsdatum: 2005
Einband: Softcover
Zustand: very good