Problem Manager: Careers in IT service management (BCS Guides to IT Roles)

Rudd, Colin:

ISBN 10: 1780172370 / ISBN 13: 9781780172378

Verlag: BCS, The Chartered Institute for IT, 2014

Beschreibung

240 Seiten; 9781780172378.2 Gewicht in Gramm: 1.

Bestandsnummer des Verkäufers 942924

Bibliografische Details

• Titel: Problem Manager: Careers in IT service management (BCS Guides to IT Roles)
• Verlag: BCS, The Chartered Institute for IT
• Erscheinungsjahr: 2014
• Sprache: Englisch
• ISBN-10: 1780172370
• ISBN-13: 9781780172378
• Einband: paperback
• Zustand: Sehr gut
• Verkäuferkataloge:
  • Varia

Über diesen Titel

Inhaltsangabe

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. The desired outcome is an increase in the quality and availability of IT services and a reduction in the number and impact of incidents. This practical book describes the role of a problem manager in depth, covering areas such as purpose, responsibilities, required skills and career progression. It also provides information on relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails.

Über die Autorin bzw. den Autor

Colin Rudd has worked in the IT industry for over forty years and is internationally recognised as a leading authority, coach, mentor, trainer and practitioner on all aspects of service management. He has been heavily involved as an architect and lead author in the development of ITIL and SFIA.