The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance

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Gold Medal Winner of the 2015 Axiom Book Award for best business theory book!

The Definitive Guide to Process Improvement and Operational Excellence

Today’s business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes.

This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more “process mature,” and to enable process excellence from start to finish.

Coverage includes:

• The process improvement overview
• Process maturity
• Process-Oriented Architecture (POA)
• Creating a process ecosystem
• Managing process improvements
• The process improvement organization
• Process improvement aptitudes
• Case examples
• Process improvement templates and instructions

Praise for The Process Improvement Handbook

“I believe that this is a book that will end up with many yellow highlights in almost every chapter. You are wise to buy this book; you’ll be even wiser if you apply its contents to the way your organization functions.” —H. James Harrington, Ph.D., prolific author of over 35 Process Improvement books, CEO Harrington Institute

“Tristan Boutros and Tim Purdie have delivered a true gift to all business process management professionals, and to the business community as a whole. Comprehensive in scope, deliberate in focus, deep in expert knowledge, and highly practical in its wisdom, The Process Improvement Handbook enables the reader to put it all together and take a more integrative approach to improving business performance. With so much already written on the topic of process improvement, the authors tackle the challenge of differentiation head on by defining a compelling business case for this work—identifying critical links to other enterprise management disciplines and defining key contributions to organizational agility and value innovation. If real knowledge is less a matter of knowing everything and more about knowing where to find everything, then this book is an indispensable resource for everyone seeking answers to performance challenges.” —Joseph A. Braidish, Director of Consulting and Training, Rummler-Brache Group

“Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isn’t looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with Process Improvement.” —Mike Jacka, author of Business Process Mapping: Improving Customer Satisfaction, Second Edition

“Finally, we have book that takes Process Improvement from theory to templates. There are a lot of books that poke at pieces of Process Improvement structure, but this book finally takes us across the entire spectrum. It is invaluable in two ways: it is a valuable resource for identifying and understanding the role and impact of a process within an organization, and it is a valuable ongoing ref

Tristan Boutros is currently Senior Vice President & Chief Process Officer for one of the world's largest media and entertainment firms located in New York City where he oversees Program Management, Process Improvement and Enterprise Architecture. He holds over 10 professional designations including his Lean Six Sigma Black Belt (LSSBB), Project Management Professional (PMP), Certified Scrum Professional (CSP), and his Master Project Manager (MPM) certification. He has over 10 years of business, technology, and management consulting experience at companies such as Pernod Ricard, IAC, DTE Energy, BlackBerry, and Warner Music Group and has been a successful entrepreneur. A skilled facilitator and change agent, he specializes in delivering rapid business value using numerous techniques and methods including the Process Oriented Architecture and Process Ecosystem approaches described in the book The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance.

Tim Purdie is the Vice President of Global Information Technology for a high-tech company in Waterloo, Ontario Canada. He is a Lean Six Sigma Black Belt, Master Project Manager, Certified Scrum Master, and Certified Rummler-Brache Process Improvement consultant with over 20 years of high-tech information technology, management consulting, and process implementation experience. Tim has experience at companies such as Sandvine, Research In Motion, IAC, General Motors, DTE Energy, OpenText, and Western International Communications.