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Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: A Real Change in Direction; Processes versus Procedures; Quality Management System Principles; The Conversion Process; Planning for Change; Modeling the Business; Organizing Process Development Teams; Process Analysis; System Construction; Successful System Validation; Sample Flow Charts. Buchnummer des Verkäufers

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QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits.

The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction not simply compliance with documented procedures. By using a process approach to the development of a management system, the significant time and expense invested should be utilized in a way that will help an organization achieve real business benefits through the application of ISO 9000: 2000. The real value of the process approach is its focus on results thereby eliminating activities and procedures that do not add value in the organization's quest to satisfy its customers and other interested parties.

Written in a straightforward, non-technical manner, the approach is easily understood and followed by managers or engineers at any level. It allows readers to focus on results rather than functions, activities, procedures or standards. Applying this methodology to the management of quality will give you a distinctive competitive edge over the companies that end the certification process once the requirements have been met.

With this book, the reader will be able to:

  • Recognize the difference between conformance to standard and system performance
  • Distinguish between procedures and processes and understand what makes the two fundamentally different from one another
  • Understand the large gap that exists between a procedural approach and a process approach
  • Comprehend the importance and power of the eight quality management principles
  • Understand the steps to be taken to convert element-based systems to process-based systems and identify the factors that affect success in the conversion process
  • Construct a model of the business that identifies the key processes and their interfaces
  • Establish performance indicators and measurements for each process and produce process flow charts that link together to form a coherent system description
  • Understand the steps to take to construct a system that fulfills the design criteria
  • Determine whether the conversion has been successful and identify where further improvement is required

Each chapter is structured with a set of learning outcomes that can be accomplished by covering its contents. The chapters follow the sequence of the conversion process and each addresses the change in direction brought about by the ISO 9000: 2000 family of standards.

  • Achieve real business benefits with ISO 9000:2000
  • Focus on results
  • Provides process modeling and analysis techniques

About the Author: David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.

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David Hoyle
Verlag: Butterworth-Heinemann 23/07/1998 (1998)
ISBN 10: 0750675985 ISBN 13: 9780750675987
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Buchbeschreibung Butterworth-Heinemann 23/07/1998, 1998. Buchzustand: used-good. - This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Buchnummer des Verkäufers 7719-9780750675987

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Buchbeschreibung Butterworth-Heinemann 23/07/1998, 1998. Buchzustand: used-good. Will be shipped promptly from UK warehouse. Book is in good condition with no missing pages, no damage or soiling and tight spine. There may be some dog-eared pages showing previous use but overall a great book. Buchnummer des Verkäufers 9053-9780750675987

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Buchbeschreibung Paperback. Buchzustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Buchnummer des Verkäufers GOR005521876

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Buchbeschreibung Buchzustand: Very Good. Book Condition: Very Good. Buchnummer des Verkäufers 97807506759873.0

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Buchbeschreibung Butterworth-Heinemann, 2002. Paperback. Buchzustand: New. Buchnummer des Verkäufers SONG0750675985

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Buchbeschreibung ELSEVIER SCIENCE TECHNOLOGY, United Kingdom, 2002. Paperback. Buchzustand: New. 2nd. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits. The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction not simply compliance with documented procedures. By using a process approach to the development of a management system, the significant time and expense invested should be utilized in a way that will help an organization achieve real business benefits through the application of ISO 9000: 2000. The real value of the process approach is its focus on results thereby eliminating activities and procedures that do not add value in the organization s quest to satisfy its customers and other interested parties. Written in a straightforward, non-technical manner, the approach is easily understood and followed by managers or engineers at any level. It allows readers to focus on results rather than functions, activities, procedures or standards. Applying this methodology to the management of quality will give you a distinctive competitive edge over the companies that end the certification process once the requirements have been met. With this book, the reader will be able to: * Recognize the difference between conformance to standard and system performance * Distinguish between procedures and processes and understand what makes the two fundamentally different from one another * Understand the large gap that exists between a procedural approach and a process approach * Comprehend the importance and power of the eight quality management principles * Understand the steps to be taken to convert element-based systems to process-based systems and identify the factors that affect success in the conversion process * Construct a model of the business that identifies the key processes and their interfaces * Establish performance indicators and measurements for each process and produce process flow charts that link together to form a coherent system description * Understand the steps to take to construct a system that fulfills the design criteria * Determine whether the conversion has been successful and identify where further improvement is required Each chapter is structured with a set of learning outcomes that can be accomplished by covering its contents. The chapters follow the sequence of the conversion process and each addresses the change in direction brought about by the ISO 9000: 2000 family of standards. Buchnummer des Verkäufers EOD9780750675987

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Buchbeschreibung Buchzustand: Brand New. Brand New Original US Edition, Perfect Condition. Printed in English. Excellent Quality, Service and customer satisfaction guaranteed!. Buchnummer des Verkäufers AIND-681

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Buchbeschreibung Buchzustand: New. New. US edition. Perfect condition. Customer satisfaction our priority. Buchnummer des Verkäufers ABE-FEB-58017

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Buchbeschreibung Buchzustand: Brand New. New. US edition. Customer Satisfaction guaranteed!!. Buchnummer des Verkäufers SHUB58017

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Buchbeschreibung Buchzustand: New. Brand New Original US Edition.We Ship to PO BOX Address also. EXPEDITED shipping option also available for faster delivery. Buchnummer des Verkäufers AUSBNEW-681

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