Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: A Real Change in Direction; Processes versus Procedures; Quality Management System Principles; The Conversion Process; Planning for Change; Modeling the Business; Organizing Process Development Teams; Process Analysis; System Construction; Successful System Validation; Sample Flow Charts. Buchnummer des Verkäufers
Inhaltsangabe: QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits.
The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction not simply compliance with documented procedures. By using a process approach to the development of a management system, the significant time and expense invested should be utilized in a way that will help an organization achieve real business benefits through the application of ISO 9000: 2000. The real value of the process approach is its focus on results thereby eliminating activities and procedures that do not add value in the organization's quest to satisfy its customers and other interested parties.
Written in a straightforward, non-technical manner, the approach is easily understood and followed by managers or engineers at any level. It allows readers to focus on results rather than functions, activities, procedures or standards. Applying this methodology to the management of quality will give you a distinctive competitive edge over the companies that end the certification process once the requirements have been met.
With this book, the reader will be able to:
· Recognize the difference between conformance to standard and system performance
· Distinguish between procedures and processes and understand what makes the two fundamentally different from one another
· Understand the large gap that exists between a procedural approach and a process approach
· Comprehend the importance and power of the eight quality management principles
· Understand the steps to be taken to convert element-based systems to process-based systems and identify the factors that affect success in the conversion process
· Construct a model of the business that identifies the key processes and their interfaces
· Establish performance indicators and measurements for each process and produce process flow charts that link together to form a coherent system description
· Understand the steps to take to construct a system that fulfills the design criteria
· Determine whether the conversion has been successful and identify where further improvement is required
Each chapter is structured with a set of learning outcomes that can be accomplished by covering its contents. The chapters follow the sequence of the conversion process and each addresses the change in direction brought about by the ISO 9000: 2000 family of standards.
Achieve real business benefits with ISO 9000:2000Focus on resultsProvides process modeling and analysis techniques
Über den Autor: David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.
Buchbeschreibung Paperback. Buchzustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Buchnummer des Verkäufers GOR005521876
Buchbeschreibung Butterworth-Heinemann, 2002. Paperback. Buchzustand: New. Buchnummer des Verkäufers SONG0750675985
Buchbeschreibung Butterworth-Heinemann, 1998. Paperback. Buchzustand: Very Good. QMS Conversion: A Process Approach This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Buchnummer des Verkäufers 7719-9780750675987
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Buchbeschreibung Butterworth-Heinemann, 2002. Paperback. Buchzustand: New. book. Buchnummer des Verkäufers 0750675985
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