Quality Management for Organizational Excellence : Introduction to Total Quality

Davis, Stanley, Goetsch, David L.

ISBN 10: 0131189298 / ISBN 13: 9780131189294

Verlag: Pearson Education, Limited, 2005

Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Bestandsnummer des Verkäufers 4101434-6

Inhaltsangabe:

For courses in Quality Management, Total Quality Management, Quality Engineering, Quality Technology, and Process Improvement.

Appropriate for both management and technology students, Quality Management, Fifth Edition is a comprehensive text that helps readers learn how businesses can achieve consistent peak performance, continual improvement, and maximum competitiveness. Topics cover all aspects of total quality management such as training, ethics, JIT, SPC, benchmarking, QFP, and Six Sigma. Sophisticated coverage makes this text ideal for college level courses and cases and activities bring real-world application to chapter concepts. This new edition features many up-dates such as: more coverage of international quality management practices, a new section on competitive strategy, increased coverage of corporate social responsibility, a new section on emerging issues in supply-chain management, and new sections on customer satisfaction and retention.

Bibliografische Details

Titel: Quality Management for Organizational ...
Verlag: Pearson Education, Limited
Erscheinungsdatum: 2005
Einband: Hardcover
Zustand: Very Good
Auflage: 5 Edition.