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Inhaltsangabe: Caveat vendidor! (Let the seller beware!) Quality Means Survival sends this wake-up call to companies which still pay lip service to quality. Customers will no longer accept defects as certain along with death and taxes. Learn why and how bad quality has destroyed companies, careers, customers, competitors, communities, and even innocent civilians; find out why product recalls, environmental disasters, government red tape, medical malpractice, and dissatisfied customers have the same root cause - quality mismanagement; authenticate and strengthen your total quality program with the book's easy-to-use "eight steps to quality" and "quality quotient quiz"; and avoid common pitfalls like anti-quality policies, bottom-up TQM, and empowerment without leadership. Anyone who has to do something right the first time - practicing managers, doctors, bankers, engineers, public officials, and other professionals - should find this non-technical survival guide refreshingly humanized as well as enlightening.
Klappentext: A humane, jargon-free, and above all practical guide to supercharging quality throughout your organization.This book presents a simple, 8-step battle plan for delivering quality, covering culture, attitude, behavior, empowerment, training, policies, leadership and mission. It demonstrates how to eliminate the barriers to quality, ensure quality leadership, and implement a "quality policies starter kit" that can place your organization squarely on the road to quality.All business and organizational professionals interested in promoting quality within their organizations.
Buchbeschreibung Pearson Ed Asia, 1997. Paperback. Buchzustand: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence!. Buchnummer des Verkäufers 2274193
Buchbeschreibung Pearson P T R. PAPERBACK. Buchzustand: New. 0136267807 BRAND NEW NEVER USED IN STOCK 125,000+ HAPPY CUSTOMERS SHIP EVERY DAY WITH FREE TRACKING NUMBER. Buchnummer des Verkäufers 0136267807
Buchbeschreibung Pearson P T R, 1998. Paperback. Buchzustand: New. Buchnummer des Verkäufers DADAX0136267807
Buchbeschreibung Pearson P T R, 1998. Paperback. Buchzustand: Used: Good. Buchnummer des Verkäufers SONG0136267807
Buchbeschreibung Pearson P T R, 1998. Paperback. Buchzustand: Used: Good. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. Buy with confidence, excellent customer service!. Buchnummer des Verkäufers 0136267807
Buchbeschreibung Pearson P T R, 1998. Paperback. Buchzustand: New. book. Buchnummer des Verkäufers 136267807
Buchbeschreibung Buchzustand: Brand New. Book Condition: Brand New. Buchnummer des Verkäufers 97801362678051.0