Provides instruments for assessing reference services for public and academic libraries, and offers an extensive annotated bibliography of works related to reference assessment as well as reviews of reference assessment instruments. Chapters address subjects such as electronic databases and reference assistance; training; communication; search strategy; costs and outcomes; and reference effectiveness. Lists specific instruments and sources. No index. A disk with copies of reference assessment instruments is available for $15.00. The book/disk package is $45.00. Annotation c. by Book News, Inc., Portland, Or.

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