This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and information services with less emphasis on print and more emphasis on strategies and scenarios.

�ber die Autorinnen und Autoren

Melissa A. Wong has been an online instructor for the University of Illinois since 2001, teaching courses in reference, instruction, management, and academic librarianship. Previously, she worked as an academic librarian for 14 years, including 6 years at the University of Southern California and 8 years as library director at Marymount College Palos Verdes. She earned her master's degree in library science at the University of Illinois at Urbana-Champaign.

Laura Saunders is associate professor at Simmons University School of Library and Information Science, teaching in the areas of reference, instruction, and academic libraries. Prior to earning her PhD, she worked as an academic reference librarian and in circulation at a public library. She earned her master's of library and information science and her PhD at Simmons University.

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