This text builds gradually toward presenting the most-needed basic root analysis skills. These tools are described, and their purpose and typical applications are outlined. Procedures for applying the tools are included, as is a checklist, to ensure that the tools are applied correctly.

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Introduces generic techniques and tools that can help the average employee get to the heart of a problem. Guidelines for selecting the appropriate tool and examples of their use are also presented. The format is primarily bullet lists, steps, diagrams, checklists and templates.

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Root Cause Analysis: Simplified Tools and Techniques

Anderson, Bjorn

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