How To Run A Great Hotel (Paperback)

Enda M. Larkin

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Sprache: Englisch

Verlag: Little, Brown Book Group, London, 2009

1845283465 / 9781845283469

Anbieter: Grand Eagle Retail, Bensenville, IL, USAGrand Eagle Retail

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AbeBooks-Verkäufer/-in seit 12. Oktober 2005

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Artikelbeschreibung des Verkäufers

Paperback. This book is based on the premise that being good is just not good enough in today's competitive environment. For hotel owners and managers who want to achieve lasting business success through a root and branch review of key processes, How To Run a Great Hotel is a 'must read'. It will serve as a personal business consultant for the hotel professional, probing and testing their thinking across four critical themes which are proven to drive excellence. The content focuses less on day-to-day operations and more on big picture concerns such as strategy development, enhancing leadership skills, engaging employees and attaining customer focus, all of which are central to building a great hotel. Without clear direction in these important areas to guide activities, ongoing daily effort can be counterproductive. It's easy for hoteliers to lose sight of their goals when, engulfed by operational demands, they are often forced to just do rather than to think about what they are doing. This book provides the reader with an opportunity to step back and take a fresh look at their hotel, no matter where it currently lies in its life cycle. The purpose of the book is to get them to question what it is they are doing, why they are doing it and to offer guidance on how they can make it even better. The book is easy to read, practical, and action oriented. It will help the reader to define clear plans with measurable goals for improved personal and business performance.Contents: Acknowledgements; Foreword; Preface; Introduction; Theme 1 - Define Direction; Chapter 1. What is a strategic map and how can it help you to achieve excellence?; Chapter 2. How can you create a strategic map for your hotel?; Chapter 3. How can you measure the impact of your strategic map over time?; Theme 2 - Lead to Suceed; Chapter 4. What does leading people actually involve?; Chapter 5. How can you improve leadership effectiveness at your hotel?; Chapter 6. How can you measure leadership effectiveness over time?; Theme 3 - Engage Your Employees; Chapter 7. What does engaging your employees actually involve?; Chapter 8. What can you do to more fully engage your employees?; 9. How can you measure employee engagement levels over time?; Theme 4 - Captivate your customers; Chapter 10. What is SERVICEPLUSONE and why is it important?; Chapter 11. How can you attain SERVICEPLUSONE at your hotel?; Chapter 12. How can you measure the impact of SERVICEPLUSONE over time?; Make it Happen; Theme 1 - Define Direction; Theme 2 - Lead to Suceed; Theme 3 - Engage Your Employees; Theme 4 - Captivate Your Customers; Looking ahead; Tools and Resources; Index. Based on the premise that being good is just not good enough in the competitive environment, this title is suitable for hotel owners and managers who want to achieve lasting business success through a root and branch review of key business processes. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. …

Bestandsnummer des Verkäufers 9781845283469

Titel
How To Run A Great Hotel (Paperback)
Autor
Enda M. Larkin
Verlag
Little, Brown Book Group, London
Erscheinungsjahr
2009
Zustand
new
Einband
Paperback
Sprache
Englisch
ISBN-10
1845283465
ISBN-13
9781845283469

Grand Eagle Retail

Bensenville, IL, USA

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AbeBooks-Verkäufer/-in seit 12. Oktober 2005

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