Written in clear language, this hands-on manual simplifies the essentials for monitoring, analyzing, and improving quality. While the authors employ statistical tools, these are rooted in practical examples, which require only basic math skills. The book explains how to set up and use variable and attribute control charts, as well as analyze frequency histograms, and evaluate machine and process capability. New sections cover such problem-solving tools as checksheets, flow charts, and scatter diagrams. The final module examines how SPC tools are used in organizations committed to continuous improvement. Practice problems are included at the end of each module.

�ber die Autorin bzw. den Autor:

Robert T. Amsden is Associate Professor of Decision Sciences at the School of Business Administration, University of Dayton, and provides training in SPC, TOM and just-in-time methodologies. He has served at the national level for the American Society for Quality (ASO) and the Association for Quality and Participation (AQP). Howard E. Butler is an ASQ Certified Quality Engineer and senior member of ASQ He has been a consultant for 16 years and previously worked at General Motors Corporation developing and managing quality management systems. He has conducted SPC training seminars for companies throughout North America and for George Washington University. Davida M. Amsden is a private consultant/educator in the areas of SPC, total quality systems, just-in-time manufacturing, and participative management. She has taught classes in SPC for the ASQ and for George Washington University.

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