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Say This, Not That: How to Build Trust and Motivate Others with the Right Choice of Words

Durand, Dave

Verlag: The Crossroad Publishing Company, 2011
ISBN 10: 0824526252 / ISBN 13: 9780824526252
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Titel: Say This, Not That: How to Build Trust and ...

Verlag: The Crossroad Publishing Company

Erscheinungsdatum: 2011

Einband: Soft cover

Zustand: New

Beschreibung:

Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: "[Durand's] practical and compelling advice, presented with familiar wit and perception, will quickly and easily improve your skill to deliver just the right message." John R. Narcissi, president, Joliet Diocese Board of Education. Buchnummer des Verkäufers ABE_book_new_0824526252

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Inhaltsangabe:

So often, saying (or not saying) the right word can transform a situation, and this empowering resource aims to give speakers the life-changing secrets of effective communication. Drawing from his experiences training more than 100,000 managers, Dave Durand offers specific, detailed suggestions for what to say in a variety of everyday situations, as well as surprising information about the hidden meanings that makes some key words so powerful in conversations. Using simple, proven techniques, this resource covers important subjects such as building trust, inspiring others, correcting behaviors, raising standards, holding someone accountable, making first impressions, apologizing, encouraging open communication, reporting bad news, and making a point amidst adversity.

Über den Autor:

Dave Durand is a weekly contributor to Relevant Radio Network, the founder of ProBalance Inc., and the author of the national best seller Perpetual Motivation and Win the World Without Losing Your Soul. He was named as a top-100 mind in the nation on the personal side of leadership by Leadership Excellence Magazine. He lives in Pewaukee, Wisconsin.

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