How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.

Service design requires a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You’ll be able to focus on your customers and iteratively improve their experience.

Move from theory to practice and build sustainable business success.

��ber diesen Titel� kann sich auf eine andere Ausgabe dieses Titels beziehen.

Anbieterinformationen

Zur Homepage des Verk�ufers

Unternehmensdaten des Verk�ufers

Websew.com Inc
22C Cragwood Road, Avenel, NJ, 07001, U.S.A.

Gesch�ftsbedingungen:

We sell brand new books from the publisher.

Versandinformationen:

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Zahlungsarten
akzeptiert von diesem Verk�ufer

Zu Kaufgesuchen hinzuf�gen

Verwandte Artikel zu This Is Service Design Doing: Applying Service Design...

This Is Service Design Doing: Applying Service Design Thinking in the Real World Format: Paperback

Stickdorn, Marc ; Hormess, Markus ; Lawrence, Adam ; Schneider, Jakob

Gebraucht - Softcover

Unternehmensdaten des Verk�ufers