Service Management, w. CD-ROM: Operations, Strategy, Information Technology

Fitzsimmons, James A. and Mona J. Fitzsimmons:

ISBN 10: 0071244409 / ISBN 13: 9780071244404

Verlag: Mcgraw-Hill Professional, 2006

Beschreibung

605 Seiten CD UNBENUTZT Sprache: Englisch Gewicht in Gramm: 1112 25,0 x 20,0 x 2,4 cm, Taschenbuch.

Bestandsnummer des Verkäufers 356406

Bibliografische Details

• Titel: Service Management, w. CD-ROM: Operations, Strategy, Information Technology
• Verlag: Mcgraw-Hill Professional
• Erscheinungsjahr: 2006
• Sprache: Englisch
• ISBN-10: 0071244409
• ISBN-13: 9780071244404
• Einband: Softcover
• Auflage: Auflage: 5th Revised edition.
• Zustand: Gut

Über diesen Titel

Inhaltsangabe

The most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject.

Über die Autorin bzw. den Autor

James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.