The Service Payoff: How Customer Service Champions Outserve and Outlast the Competition

Dr. Alan Zimmerman

ISBN 10: 1937125009 / ISBN 13: 9781937125004

Verlag: Peak Performance Publishing, 2011

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It gives you all the tools you need to go BEYOND customer service, to go BEYOND customer satisfaction, to achieve customer enthusiasm. And you'll be able to use these hundreds of tips and tactics, skills and strategies, on the job, in any job, or even at home, because everyone in your life is a ''customer.'' One little mistake in customer service could cost you thousands of dollars.

You may lose one customer who spends $15 or $150 with your organization and think it's no big deal. But IT IS a big deal. The research says that that one unhappy customer will tell at least 20 other people about their bad experience. And most of them will stop doing business with you as well.

So as I asked before ... are you willing to invest $19.95 to save $10,000 or more in lost business?

Bibliografische Details

Titel: The Service Payoff: How Customer Service ...
Verlag: Peak Performance Publishing
Erscheinungsdatum: 2011
Einband: paperback
Zustand: Very Good