"True leadership is forged through experience, not a gift at birth"

Leadership is crafted through experience, both personal and learned. You will gain a deep understanding of The Four Major IT Service Delivery Leadership roles and the specific challenges faced by leaders in IT service organizations.
Individuals in, or aspiring to, leadership positions such as project, program, service delivery, and practice managers would find this book advantageous.

Leadership styles, Essential leadership traits, Core leadership virtues, Verbal and non-verbal Communication skills, Time management strategies are all covered. Beyond theory, this book tackles the practical challenges faced by leaders in IT service organizations.

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