Small Business Total Quality (Paperback)

N. Huxtable

ISBN 10: 0412602709 / ISBN 13: 9780412602702

Verlag: Chapman and Hall, London, 1994

Paperback. Written specifically for small business managers, this book gives a practical step-by-step guide to the implementation of Total Quality Management (TQM). It should assist all small businesses from the recently established entrepreneur-based company employing a handful of people to businesses of a 100 staff and above with an established management structure and position within the market place. Aspects of the book of particular importance to the small business sector, be it in the manufacturing or service, public or private domains, are: a focus on satisfying customer needs; actual case studies of successful TQM implementation from a broad cross-section of small business; an all-embracing, down-to-earth approach to TQM implementation; and the placing of quality assurance and BS5750/ISO 9000 registration in its rightful place within the quality improvement process. The book is intended to give practical help and early results. It offers best practice guidelines which should place any small organization on a course of continuous improvement.The book should be a benefit to both owners and senior managers of small businesses as well as being a useful guide in demystifying the aura of TQM for supervisors and shop floor employees. Written specifically for small business managers, this book gives a practical step-by-step guide to the implementation of Total Quality Management (TQM). Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Bestandsnummer des Verkäufers 9780412602702

Inhaltsangabe:

Written specifically for small business managers, this book gives a practical step-by-step guide to the implementation of Total Quality Management (TQM). It will assist all small businesses from the recently established entrepreneur-based company employing a handful of people to businesses of 100 staff and above with an established management structure and position within the market place. This book will give practical help and early results and includes actual case studies of successful TQM implementation from a broad cross-section of small businesses.

Críticas: One can well envisage Huxtable's efforts being of value to both student and small businessman. - Modern Management

Bibliografische Details

Titel: Small Business Total Quality (Paperback)
Verlag: Chapman and Hall, London
Erscheinungsdatum: 1994
Einband: Paperback
Zustand: new