If you have been frustrated by very technical statisticalprocess control (SPC) training materials, then this is thebook for you. This book focuses on how SPC works andwhy managers should consider using it in their operations.It provides you with a conceptual understanding ofSPC so that appropriate decisions can be made about thebenefits of incorporating SPC into the process managementand quality improvement processes.Today, there is little need to make the necessary calculationsby hand, so the author utilizes Minitab and NWAQuality Analyst-two of the most popular statistical analysissoftware packages on the market. Links are providedto the home pages of these software packages where trialversions may be downloaded for evaluation and trial use.The book also addresses the question of why SPCshould be considered for use, the process of implementingSPC, how to incorporate SPC into problem identification,problem solving, and the management and improvementof processes, products, and services.

�ber die Autorin bzw. den Autor

Dr. Victor (Vic) Sower is distinguished professor emeritus of operations management at Sam Houston State University (SHSU). He taught courses in operations management, quality management, technology and innovation management, and supply chain management, and established the Sower Business Technology Laboratory. He earned numerous awards for his teaching and research including the SHSU university-wide excellence in teaching award, the excellence in research award, the excellence in service award, and was named a Piper Professor in 2005 by the Minnie Stevens Piper Foundation of Texas. He also is president emeritus at Sower & Associates, LLC.

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