As a manager, do your people trust you? If you’re not exuding a strong leadership presence, the answer is likely no. Learn how to master this single most important leadership quality through the art of communication.
JOHN BALDONI, president of Baldoni Consulting LLC, is an internationally recognized executive coach, speaker, and author. In 2011, Leadership Gurus International ranked John No. 11 on its list of the world's top 30 leadership experts. He is a regular online contributor to CBS MoneyWatch, Inc, and Harvard Business Review.