This text should provide the skills and knowledge base needed to become supervisors in the 21st century's changing work environment. The text focuses on practical skills in examining the functions of management and how they are applied to both individuals and teams. The authors avoid using confusing terminology or multiple perspectives, instead presenting the tools that are clearly most appropriate for the task at hand. Change in the workplace and the world at large constantly presents supervisors with new challenges. This text prepares supervisors to successfully address these demands.

Cr�ticas

The approach is quite natural and all theories are easily applied to practical situations. Students like this and it helps encourage them to read the text. Hilgert & Leonard have produced one of the most comprehensive stand-alone, introductory texts on supervision. Their text is extremely well balanced and complete in its presentation of topics relevant to anyone beginning a career in supervisory management. Hilgert & Leonard do well at incorporating the building blocks necessary for a supervision text. A supervision course and text must be designed around the functions of management. Hilgert & Leonard do that, as well as add breadth to such essential topics as motivation, communication, decision making, and conflict resolution. Students like the text's readability and the real-world context in which it presents topics.

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