Supervisor*s Script Book - The Science of Behavior

Dreyfack, Raymond,

ISBN 10: 0134760522 / ISBN 13: 9780134760520

Verlag: Prentice Hall Direct, 1996

Beschreibung

This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Bestandsnummer des Verkäufers ABNR-163956

Bibliografische Details

Titel: Supervisor*s Script Book - The Science of ...

Verlag: Prentice Hall Direct

Erscheinungsdatum: 1996

Einband: Softcover

Zustand: New

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Inhaltsangabe:

Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.