Systems Thinking in the Public Sector: The Failure of the Reform Regime. and a Manifesto for a Better Way

John Seddon

ISBN 10: 0955008182 / ISBN 13: 9780955008184

Verlag: Triarchy Press Ltd, 2008

Systems Thinking in the Public Sector: The Failure of the Reform Regime. and a Manifesto for a Better Way This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Bestandsnummer des Verkäufers 7719-9780955008184

Inhaltsangabe:

The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to reform the public sector. John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently. "A refreshing deconstruction of the control freakery of the current performance regime. It could do for thinking on business improvement what An Inconvenient Truth has done for climate change." Andrew Grant, Chief Executive, Aylesbury Vale District Council "This is the must-have book. It correctly identifies why the present regime is failing our citizens and customers, but more importantly it gives the reader a proven method by which to bring about real improvement in service performance and cost." Dr Carlton Brand, Director of Resources, Wiltshire County Council "This book is uncomfortable, challenging and very direct. It offers huge learning and insight... A superb read." David McQuade, Deputy Chief Executive, Flagship Housing Group "If ministers, local authority leaders and chief executives only read one book this year this is it. A true beacon of sanity in an increasingly insane regime; ministers should read this and recognise the error of their ways." Mark Radford, Director of Corporate Services, Swale District Council

Über die Autorin bzw. den Autor: John Seddon is visiting professor at The University of Hull Business School and Managing Director of Vanguard Consulting. Service organisations following his ideas are achieving profound improvements in service, efficiency and morale. John has been a long-term critic of the UK's public-sector 'reform programme', arguing that reforms (targets and other specifications) make performance worse. He has repeatedly attacked current management thinking where it supports economies of scale, quality standards like ISO9000, the use of targets, inspection and centralised control of local services, and areas of public sector reform including 'deliverology'. He is well known for having adapted the Toyota Production System and the work of Deming and Taiichi Ohno into 'The Vanguard Method' for improving service performance.

Bibliografische Details

Titel: Systems Thinking in the Public Sector: The ...
Verlag: Triarchy Press Ltd
Erscheinungsdatum: 2008
Einband: Paperback
Zustand: Very Good