This complete, “on-the-job” exploration of both written and oral communication focuses on the most effective techniques for the types of communications most frequently encountered in today's business world. It introduces readers to the employees of two technically oriented companies, the type of work they perform, and some typical situations that call for them to communicate with clients, suppliers, and each other. The Sixth Edition updates coverage to more accurately reflect the techniques used to write today's professional correspondences and reports.

�ber die Autorin bzw. den Autor

Ron Blicq and Lisa Moretto are Senior Consultants with RGI International, a consulting company specializing in oral and written communication. They teach workshops, based on the Pyramid Method of Writing presented in this book, to audiences all over the world. In 2001, they opened a second company―RGI Learning Inc.―specifically to deliver their courses on the Web. Their web site is www.rgilearning.com.

Ron is Senior Consultant at RGI's Canadian office. He has extensive experience as a technical writer and editor with the Royal Air Force in Britain and CAE Industries Limited in Canada, and taught technical communication at Red River College from 1967 to 1990. Ron has authored five books with Pearson Education and has written and produced six educational video programs, such as Sharpening Your Business Communication Skills and So, You Have to Give a Talk? He is a Fellow of both the Society for Technical Communication and the Association of Teachers of Technical Writing, and a Life Member of the Institute of Electrical and Electronics Engineers Inc. Ron lives in Winnipeg, Manitoba.

Lisa is Senior Consultant at RGI's United States office. She has experience as an Information Developer for IBM in the US and as a Learning Products Engineer for Hewlett-Packard in the UK. Lisa holds a B.S. in Technical Communication from Clarkson University in New York, and an M.S. in User Interface Design from the London Guildhall University in England. Her specialties include developing online interactive information, designing user interfaces, and writing product documentation. She is a senior member of the Society for Technical Communication and a member of the Institute of Electrical and Electronics Engineers Inc. Lisa lives in Rochester, New York.

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