Total Quality Management (International Edition)

Besterfield-Michna, Carol, Besterfield-Sacre, Mary, Besterfield, Dale, Besterfield, Glen

ISBN 10: 0131228099 / ISBN 13: 9780131228092

Verlag: Pearson, 2003

Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Bestandsnummer des Verkäufers 56074512-20

Inhaltsangabe:

For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.

Von der hinteren Coverseite:

This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques.

Some of the features of this text include:

• Practical state-of-the-art approach
• Figures and tables that help clarify and reinforce the concepts presented
• Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables
• Sufficient theory is presented to ensure a complete understanding of the concepts

NEW to this edition:

• Reorganization of Part II for a more logical chapter sequence
• Brief description of a TQM exemplary organization added at the end of each chapter
• Revised chapter to reflect the ISO 9000: 2000 revision
• Increased number of examples in most chapters
• New chapter entitled "Information Technology"

Bibliografische Details

Titel: Total Quality Management (International ...
Verlag: Pearson
Erscheinungsdatum: 2003
Einband: Softcover
Zustand: Good
Auflage: 3. Auflage