Operations management is a set of disciplines that transform raw materials, labor and capital into finished goods and services. These various disciplines are discussed for an intended audience of executives and operations managers who desire to be updated on the current curriculum in business schools. The book emphasizes why Japan has ascended to its dominant position in global commerce largely at the expense of U.S. manufacturers. The intent is to learn lessons from Japanese achievements that can be applied to make U.S. manufacturers more competitive in the global market. Trends in operations management are augmented with new software tools (Evolver and RISKOptimizer) which can solve previously unsolvable problems in scheduling and other operational matters.

Additional material provides a fuller discussion on certain key managerial issues and problem solving. This readable and informative book examines the various disciplines that managers must integrate into their jobs and key workplace practices that enhance a company's competitiveness in the global marketplace.

�ber die Autorin bzw. den Autor

ROY L. NERSESIAN is Associate Professor of Management at Monmouth University's School of Business Administration where he teaches operation and logistics management. He is the author of several books, including Managing a Global Enterprise (1999, Quorum Books).

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