ISBN 10: 0974160105 / ISBN 13: 9780974160108
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Inhaltsangabe: This book tells a story about an employee of a company that goes through Len Bertain's War on Waste. It describes the War on Waste and the role that all employees, not just the story hero, play in business success. But it adds another dimension with the inclusion of the role that knowledge, particularly Tribal Knowledge, plays in any corporation. But the real theme of this book is the discussion that of the ?Tribal Knowledge Paradox.? The owner of the business in the fictionalized story is the student of the book?s illustrious consultant who leads him to an understanding of what it is. But why call it ?The Tribal Knowledge Paradox?? What does Tribal Knowledge have to do with The War on Waste? It turns out that effective change requires an honest engagement of all people and a consequent understanding of the company Tribal Knowledge. But the real issue of the book is how companies deal with the Tribal Knowledge and the people who possess it. That is where the paradox arises. Tribal Knowledge is the collective wisdom of the organization. It is the sum of all the knowledge. It is the knowledge used to deliver, to support, or to develop value for customers. But it is also all the knowledge that is wrong, imprecise, and useless. It is knowledge of the informal power structure and process or how things really work and how they ought to. It is knowledge of who constrains the process and who facilitates it. It is the knowledge that is squirreled away by employees who feel a need to protect their jobs by not sharing the information needed to do a job. This is part of the totality of the Tribal Knowledge that is often abused by management. But a subtle issue has been discovered over the 25 years of delivering the War on Waste and that is the change of strategy that occurs from a War on Waste. How and why strategy changes is revealed. Enjoy the story.

Über den Autor: Leonard Bertain Ph.D., CEO, has been a consultant for over 25 years and has delivered the program described in this book to over 150 companies and 50,000 employees. This work has led to the implementation of over 10,000 ideas submitted by employees during the War on Waste. In one audit by the State of California in 1995, his program was responsible for generating 3800% ROI for his clients. Over the course of 25 years, his War on Waste clients have experienced over $1 Billion in first year profits from his engagements. He was founder & Executive Director of The Institute for Productivity Improvement and author of The New Turnaround ? a book that describes his breakthrough approach to business improvement. The current book, The Tribal Knowledge Paradox, takes the lessons learned from his early experiences in the War on Waste and explains the vital role of tribal knowledge in making any change in a company permanent. He has served as: · Chairman, Founder & CEO, Consulting Firm Oakland, CA 25 years · President and Founder of CEO University, San Francisco, CA, 1999 to present · Executive Director and Founder, Institute for Productivity Improvement, 1994 - 2003 · President and Founder, Unix Software Distribution Company, Oakland, CA 1980-1982 · President of a pioneering medical clinic employing technically advanced early detection and fundamental treatment therapies that showed great promise in the reversal of chronic diseases. Los Gatos, CA 2004-2007. Len has his Ph.D. in Physics in Low Energy Nuclear Physics from the University of Nevada, 1970. He received his B.S. in Physics and Math from St. Mary's College of California in 1966.

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