Every information system brought into service in every type of organisation requires user acceptance testing. It is by far the most common activity carried out by non-IT specialists. This book is designed to be a hands-on manual for non-testing specialists to plan and carry out an effective acceptance test of an information system. It provides a structured and step-by-step approach to effective acceptance testing and identifies ways of making the process as simple and cost-effective as possible.

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Brian Hambling and Pauline van Goethem have nearly 60 years' combined experience in the IT industry in a wide variety of development, testing and project management roles. Brian has been Chair of the Software Testing Examination Board at BCS and an examiner at the International Software Testing Qualification Board (ISTQB). Pauline is a member of the ISTQB Glossary review team.

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