This work for building design and management professionals, aims to prepare them to deal with the growing expectations and demands of building users, and provides opportunities for them to extend their services. It outlines ways in which users and providers can achieve building quality. The case histories cover briefing and programming building projects, selecting building accommodation and maintaining occupied buildings.

Cr�ticas

'The book provides a valuable contribution on the topical issue of user
participation. Those involved in a PFI Consortia would do well to heed the
advice given and embrace through their facilities management partners
the concept of user participation.'
Premises & Facilities Management Magazine, July 1996

'This is a small but important book: a major addition to the literature of user studies and building evaluation.'
RIBA Journal

'Coming as it does from ten years of practise in the field of user participation, this book deserves to be taken seriously by the professional. Highly recommended.'
Architecture N.Z.

'Together with a nitty-gritty exposition of the evaluation process the book offers an interesting summary of the contrasting cultures of building users and providers.'
Architects' Journal

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