Utility Management A Field Study Training Program 2nd Ed.

Office of Water Programs

ISBN 10: 1884701493 / ISBN 13: 9781884701498

Verlag: Office of Water Programs, 2004

Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Bestandsnummer des Verkäufers G1884701493I2N00

Inhaltsangabe:

This book offers detailed information regarding all major areas of responsibility of a utility manager. The manual describes why planning, organization, and recordkeeping are critical to virtually all aspects of utility management. Practical, up-to-date staffing guidelines presented in this book reflect widely accepted management practices for interviewing, hiring, supervising, and disciplining employees. Legal requirements of federal legislation such as the Americans With Disabilities Act (ADA) are discussed, as is the importance of developing policies and procedures for dealing with harassment, grievances, and violence in the workplace. In addition, this book highlights the essential elements of effective oral and written communications, including formal and informal public relations programs. A major segment of this book focuses on the financial management of a utility. Topics discussed in this segment include assessing the financial strength and stability of the utility, budgeting, and funding capital improvements.

Bibliografische Details

Titel: Utility Management A Field Study Training ...
Verlag: Office of Water Programs
Erscheinungsdatum: 2004
Einband: Paperback
Zustand: As New
Zustand des Schutzumschlags: No Jacket
Auflage: 2. Auflage