Virtual Reference Service: From Competencies to Assessment (Virtual Reference Desk)

ISBN 10: 1555705286 / ISBN 13: 9781555705282

Verlag: Neal-Schuman Publishers, Inc., 2007

Beschreibung

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Bestandsnummer des Verkäufers S_283306216

Bibliografische Details

• Titel: Virtual Reference Service: From Competencies to Assessment (Virtual Reference Desk)
• Verlag: Neal-Schuman Publishers, Inc.
• Erscheinungsjahr: 2007
• Sprache: Englisch
• ISBN-10: 1555705286
• ISBN-13: 9781555705282
• Einband: Paperback
• Zustand: Good

Über diesen Titel

Inhaltsangabe

This new collection shares experts' best practices, foreword looking models, and advice on new developments in virtual reference. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, methods of assessment, and more. A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative - an IMLS-funded project to compile training tools from digital reference educators and practitioners. Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest thinking about virtual reference work in libraries.