Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Buchnummer des Verkäufers
Inhaltsangabe: Did you ever... *Wish you had thought before you spoke? *Address a conflict you should have avoided or avoid a confict you should have addressed? *Allow your emotions, instead of your brain, to guide your communication? *Find yourself manipulated by someone who lied, intimidated, or used other dirty tactics? *Struggle with giving or receiving criticism? *Lose your cool with a customer service provider because you didn't get the result you deserved? *Get frustrated by people who gave mixed, unclear, or stealthy messages? Are you sometimes stealthy yourself? *Give your trust and hard-earned money to a contractor, realtor, repairman, or other person who took your cash and didn't deliver? If you answered, "Yes" to any of these questions, this book will help you make critical changes in your life. Ronnie Moore is a renowned expert on spoken and written communication, having delivered speeches and training to more than 1,200 audiences nationwide. She has written this book for real people, in real situations, who need to communicate to keep their credibility, their cool, and their cash. Although backed by more than 15 years of experience and offering lots of substance, this book is easy to read and easy to apply to your everyday life. For the price of a dinner out, you can harness the power of good communication - at home and at work!
Über den Autor: Ronnie Moore is a renowned motivator, speaker, trainer, and consultant who helps people increase productivity, improve customer service, maximize sales, and manage conflict through good communication. Ronnie's programs offer cutting-edge information, processes, tips, and tools, that will allow anyone to communicate effectively in their everyday lives. The author of "Communication is a Second Language," "High Impact Writing," "The Nine Deadliest Sins of Communication," "Tricks That Stick," and " Why Did I Say That?...Communicating to keep your credibility, your cool, and your cash!," Ronnie delights and informs through her keynotes, breakout sessions, and training workshops.
Buchbeschreibung MC Publishing, 2007. Audio CD. Buchzustand: Brand New. 5.60x4.90x0.90 inches. In Stock. Buchnummer des Verkäufers 0964969424