Winning Score: How to Design and Implement Organizational Scorecards (Quality Management)

Brown, Mark Graham

ISBN 10: 1563272237 / ISBN 13: 9781563272233

Verlag: Productivity Press, 2000

Beschreibung

2ND PRINTING 2001. COVER HAS COVER HAS LIGHT SHELF WEAR. NAME ON FLY-LEAF. 315 PAGE TEXT HAS VERY LIGHT WEAR. 6'' X 9.25''. WE USE BUBBLE MAILERS.

Bestandsnummer des Verkäufers SKU1019090

Bibliografische Details

• Titel: Winning Score: How to Design and Implement Organizational Scorecards (Quality Management)
• Verlag: Productivity Press
• Erscheinungsjahr: 2000
• Sprache: Englisch
• ISBN-10: 1563272237
• ISBN-13: 9781563272233
• Einband: Hardcover
• Zustand: Good

Über diesen Titel

Inhaltsangabe

Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:

• Identify strengths, weaknesses, opportunities, and threats.
• Design data collection strategies.
• Link the scorecard to other systems in an organization.
• Develop a performance index.
• Avoid the top 10 measurement mistakes.

In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.

Click here for the introductory chapter

A 296 minute abridged version of this book is also available on 4 compact discs or 4 audio cassettes from Productivity Press.