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In den WarenkorbPaperback. Zustand: new. Paperback. Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their immediate curiosity theyre much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all. Now in its 7th edition, this book is fully updated to cover new skills, such as:employing critical thinking to manipulate, categorise and prioritise raw search resultsusing strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documentsdrawing on established story-telling practice to present research results effectively whether orally or in writingworking to the POWER model: plan, organise, write, edit, review.This book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries. This book guides the reader step-by-step through all stages of the research process, from finding out what the enquirer really wants, to providing a polished, actionable, value-added answer. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Verlag: The Library Association Publishing, 2017
ISBN 10: 1783301937 ISBN 13: 9781783301935
Sprache: Englisch
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Verlag: The Library Association Publishing, 2017
ISBN 10: 1783301937 ISBN 13: 9781783301935
Sprache: Englisch
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Verlag: The Library Association Publishing, 2017
ISBN 10: 1783301937 ISBN 13: 9781783301935
Sprache: Englisch
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In den WarenkorbPaperback. Zustand: new. Paperback. Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their immediate curiosity theyre much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all. Now in its 7th edition, this book is fully updated to cover new skills, such as:employing critical thinking to manipulate, categorise and prioritise raw search resultsusing strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documentsdrawing on established story-telling practice to present research results effectively whether orally or in writingworking to the POWER model: plan, organise, write, edit, review.This book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries. This book guides the reader step-by-step through all stages of the research process, from finding out what the enquirer really wants, to providing a polished, actionable, value-added answer. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
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In den WarenkorbPaperback. Zustand: New. New. book.
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In den WarenkorbZustand: New.
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In den WarenkorbZustand: New.
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In den WarenkorbZustand: New. Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their imm.
Verlag: Facet Publishing Apr 2017, 2017
ISBN 10: 1783301945 ISBN 13: 9781783301942
Sprache: Englisch
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Anbieter: Mispah books, Redhill, SURRE, Vereinigtes Königreich
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In den WarenkorbZustand: As New. Unread book in perfect condition.