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paperback. Zustand: New. Language:Chinese.Paperback in e-commerce. government affairs. a comprehensive attack. frameworks. standards and norms is particularly important. Only in accordance with the unified framework. standards and norms. can avoid the heavy yesterday. construction. and information sharing. eTOM3.0 approved through the Telecommunications Management Forum. which represents the general agreement from the highest level of business process framework to the detailed working level. This book takes the forma.