9780275987039 - what managers say, what employees hear: connecting with your front line (so they'll connect with customers) von maruca, regina (18 Ergebnisse)
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Zustand: New. Provides insights for bridging the gaps between management and employees - and improving everyone's performance in the process. Showcasing practices in corporate strategy, communications, operations, customer service, and employee training, this book demonstrates the positive effects of aligning goals and actions a…nd investing in the front line. Num Pages: 192 pages, 10 halftones, 7 figures, 7 tables. BIC Classification: KJM. Category: (G) General (US: Trade); (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 235 x 155 x 21. Weight in Grams: 454. . 2006. hardcover. . . . .
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Zustand: New. Provides insights for bridging the gaps between management and employees - and improving everyone's performance in the process. Showcasing practices in corporate strategy, communications, operations, customer service, and employee training, this book demonstrates the positive effects of aligning goals and actions a…nd investing in the front line. Num Pages: 192 pages, 10 halftones, 7 figures, 7 tables. BIC Classification: KJM. Category: (G) General (US: Trade); (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 235 x 155 x 21. Weight in Grams: 454. . 2006. hardcover. . . . . Books ship from the US and Ireland.
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Hardcover. Zustand: Brand New. 1st edition. 192 pages. 9.75x6.50x1.00 inches. In Stock.
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HRD. Zustand: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
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- Hardcover
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Hardcover. Zustand: new. Hardcover. This book is a wake-up call for any executive who thinks front-line employees give a damn. In retail stores, on shop floors, and in offices around the country (and around the world), a refrain of disillusionment and distrust is being sung, and its negative effects on corporate performance e.g.…, employee retention, productivity, customer relationshipsare profound. A huge gulf exists between the corner office and the cubicle, in terms of how people define their company's brand, vision, strategy, and goals, and the means to achieve them. Even enlightened business leaders, who support cultures of inclusion and open communication, find that their messages aren't getting throughthe quantity of information available to front-line employees has increased, but the quality, in terms of both transmission and reception, has not.What Managers Say, What Employees Hear reveals the roots and effects of these problems, and presents a wealth of practical insights for addressing them. Former Harvard Business Review Senior Editor, Regina Maruca, has assembled an all-star cast of management writers, consultants, educators, and practitioners to provide fresh insights for bridging the gaps between management and employeesand improving everyone's performance in the process. Showcasing innovative practices in corporate strategy, communications, operations, customer service, and employee training at such world-class organizations as eBay, Radio Shack, Southwest Airlines, Bank of America, and Enterprise Rent-A-Car, the book demonstrates the positive effects of aligning goals and actions, building trust, and investing in the front line. Provides insights for bridging the gaps between management and employees - and improving everyone's performance in the process. Showcasing practices in corporate strategy, communications, operations, customer service, and employee training, this book demonstrates the positive effects of aligning goals and actions and investing in the front line. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
- Hardcover
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Hardcover. Zustand: new. Hardcover. This book is a wake-up call for any executive who thinks front-line employees give a damn. In retail stores, on shop floors, and in offices around the country (and around the world), a refrain of disillusionment and distrust is being sung, and its negative effects on corporate performance e.g.…, employee retention, productivity, customer relationshipsare profound. A huge gulf exists between the corner office and the cubicle, in terms of how people define their company's brand, vision, strategy, and goals, and the means to achieve them. Even enlightened business leaders, who support cultures of inclusion and open communication, find that their messages aren't getting throughthe quantity of information available to front-line employees has increased, but the quality, in terms of both transmission and reception, has not.What Managers Say, What Employees Hear reveals the roots and effects of these problems, and presents a wealth of practical insights for addressing them. Former Harvard Business Review Senior Editor, Regina Maruca, has assembled an all-star cast of management writers, consultants, educators, and practitioners to provide fresh insights for bridging the gaps between management and employeesand improving everyone's performance in the process. Showcasing innovative practices in corporate strategy, communications, operations, customer service, and employee training at such world-class organizations as eBay, Radio Shack, Southwest Airlines, Bank of America, and Enterprise Rent-A-Car, the book demonstrates the positive effects of aligning goals and actions, building trust, and investing in the front line. Provides insights for bridging the gaps between management and employees - and improving everyone's performance in the process. Showcasing practices in corporate strategy, communications, operations, customer service, and employee training, this book demonstrates the positive effects of aligning goals and actions and investing in the front line. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
- Hardcover
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Anbieter: moluna, Greven, , Deutschlandmoluna
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Zustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Provides insights for bridging the gaps between management and employees - and improving everyone s performance in the process. Showcasing practices in corporate strategy, communications, operations, customer service, a…nd employee training, this book demons.
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Buch. Zustand: Neu. What Managers Say, What Employees Hear | Connecting with Your Front Line (So They'll Connect with Customers) | Regina Maruca | Buch | Gebunden | Englisch | 2006 | Praeger | EAN 9780275987039 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: pr…eigu Print on Demand.
- Hardcover
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Buch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - This book is a wake-up call for any executive who thinks front-line employees give a damn. In retail stores, on shop floors, and in offices around the country (and around the world), a refrain of disillusionment and distrust is being sung, and it…s negative effects on corporate performance- e.g., employee retention, productivity, customer relationships-are profound. A huge gulf exists between the corner office and the cubicle, in terms of how people define their company's brand, vision, strategy, and goals, and the means to achieve them. Even enlightened business leaders, who support cultures of inclusion and open communication, find that their messages aren't getting through-the quantity of information available to front-line employees has increased, but the quality, in terms of both transmission and reception, has not.What Managers Say, What Employees Hear reveals the roots and effects of these problems, and presents a wealth of practical insights for addressing them. Former Harvard Business Review Senior Editor, Regina Maruca, has assembled an all-star cast of management writers, consultants, educators, and practitioners to provide fresh insights for bridging the gaps between management and employees-and improving everyone's performance in the process. Showcasing innovative practices in corporate strategy, communications, operations, customer service, and employee training at such world-class organizations as eBay, Radio Shack, Southwest Airlines, Bank of America, and Enterprise Rent-A-Car, the book demonstrates the positive effects of aligning goals and actions, building trust, and investing in the front line.
