Isbn: 9780981833675 - power: how j.d. power iii became the auto industry's adviser, confessor, and eyewitness to history (12 Ergebnisse)

Zustand: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Zustand: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Zustand: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Paperback. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Paperback. Zustand: Very Good. Zustand des Schutzumschlags: No Jacket as Issued. AF6 - An advance reader copy paperback book in very good condition that has some bumped corners, and light shelf wear. Foreword by Bill Griffeth. 9"x6", 383 pages. Satisfaction Guaranteed. Size: 8vo - over 7¾" - 9¾" tall. Advance Reading Copy (ARC). …

paperback. Zustand: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Trade paperback. Zustand: Fine+. Book is as new. No ownership or other marks. Appears to be brand new never read. Not a remainder. ; 8vo 8" - 9" tall; 416 pages.

Soft cover. Zustand: Good. SIGNED! Inscribed, personalized! BOX packed with padding! Pages: not written on, clean, bright, odor free. Cover: creases to cover coating down front right, rubbing to corner tips, slight rubbing to edges. See Photos. Ships from California. Ships same or next day! ABOUT: No other individual has had as broad an impact on the auto industry during the past fifty years as Dave Power. Dave's persistence in getting auto executives to listen to customer concerns was key to the across-the-board rise in car quality, and the influence of his J.D. Power and Associates rankings has permanently raised the bar on customer satisfaction. Enhanced with anecdotal quotes from Dave as well as dozens of industry insiders, POWER is a compelling study of an intelligent, polite, market-research wonk who unblinkingly spoke truth to power, and ended up making customer satisfaction a watchword not just in automotive but in all manufacturing and service industries. Foreword by CNBC's Bill Griffeth. Inscribed by Author(s). …

Paperback. Zustand: Very Good condition. First Edition (so stated). Fenwick Publishing Group, Inc, 2013. INSCRIBED / SIGNED by J. D. Power III directly on the title page. Very Good condition. Flat, uncreased spine. Only light cover wear. Square and tight. Hinges are perfect. Pages are clean and unmarked. NOT a library discard. NOT a remainder. Foreword by CNBC's Bill Griffeth. List of chapter notes. Index. Bound in the original pictorial wraps. From the publisher: "No other individual has had as broad an impact on the auto industry during the past fifty years as Dave Power. Dave's persistence in getting auto executives to listen to customer concerns was key to the across-the-board rise in car quality, and the influence of his J.D. Power and Associates rankings has permanently raised the bar on customer satisfaction. Enhanced with anecdotal quotes from Dave as well as dozens of industry insiders, POWER is a compelling study of an intelligent, polite, market-research wonk who unblinkingly spoke truth to power, and ended up making customer satisfaction a watchword not just in automotive but in all manufacturing and service industries.". INSCRIBED / SIGNED by J. D. Power III. First Edition (so stated). Softcover. Very Good condition. Illus. by NOT a library discard. 400pp. Great Packaging, Fast Shipping. NOT a library discard (illustrator).…

paperback. Zustand: New. In shrink wrap. Looks like an interesting title.