9781032964355 - sustainable customer experience design: co-creating experiences in events, tourism and hospitality von smit, bert; melissen, frans; camargo-borges, celiane (8 Ergebnisse)
Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality
Smit, Bert; Melissen, Frans; Camargo-Borges, Celiane; Verheijen, Lauren
- Hardcover
Anbieter: Majestic Books, Hounslow, Vereinigtes KönigreichMajestic Books
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EUR 206,40
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Zustand: New.
Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality
Smit, Bert; Melissen, Frans; Camargo-Borges, Celiane; Verheijen, Lauren
- Hardcover
Anbieter: Books Puddle, New York, NY, USABooks Puddle
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EUR 236,59
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Zustand: New.
- Hardcover
Anbieter: moluna, Greven, Deutschlandmoluna
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EUR 190,68
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Zustand: New. Bert Smit is Extraordinary Professor Van Gogh Homeland at Breda University of Applied Sciences, the Netherlands and Senior Consultant at Ginder. Frans Melissen is Transversal Professor of Sustainability Transitions at Breda.
Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality
Smit, Bert; Melissen, Frans; Camargo-Borges, Celiane; Verheijen, Lauren
- Hardcover
Anbieter: Biblios, frankfurt am main, HESSE, DeutschlandBiblios
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EUR 232,66
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Zustand: New.
- Hardcover
Anbieter: Kennys Bookshop and Art Galleries Ltd., Galway, GY, IrlandKennys Bookshop and Art Galleries Ltd.
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EUR 251,88
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Zustand: New. 2026. 2nd Edition. hardcover. . . . . .
- Hardcover
Anbieter: Kennys Bookstore, Olney, MD, USAKennys Bookstore
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EUR 315,41
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Zustand: New. 2026. 2nd Edition. hardcover. . . . . . Books ship from the US and Ireland.
- Hardcover
- Print-on-Demand
Anbieter: Grand Eagle Retail, Bensenville, IL, USAGrand Eagle Retail
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EUR 214,28
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Hardcover. Zustand: new. Hardcover. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also explores current and future developments in these industries and wider society, with an emphas…is on the potential contribution of events, tourism and hospitality to sustainable development. The book offers an innovative approach to successfully co-create experiences for (potential) customers based on combining insights and methods from the world of design and the social sciences. Moreover, it demonstrates how the experience economy and sustainable development both reinforce one another and create challenges that organisations and professionals can address through this approach. This second edition has been updated to include: An increased focus on sustainability, including social aspects of sustainable development.Greater emphasis on the importance of evaluation and iteration in designing and staging experiences, as well as the added value of digital and hybrid touchpoints and experiences in relation to customer journey design.Templates, tools and practical examples throughout to support learning and application in challenge-based education.New international case studies by leading authors in the field of experiences and sustainability.New online resources, including facilitation guidelines, templates and canvases such as the Experience Purpose Canvas, as well as weblinks related to tools, methods and exercises described within the book. Combining design science, social science and a responsible marketing perspective into one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of events, tourism and hospitality management, as well as related fields. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
- Hardcover
- Print-on-Demand
Anbieter: CitiRetail, Stevenage, Vereinigtes KönigreichCitiRetail
Verkäufer/-in kontaktierenVerkäufer/-in mit 5 SternenZustand: Neu
EUR 236,00
EUR 43,37 VersandVersand von Vereinigtes Königreich nach USAAnzahl: 1 verfügbar
Hardcover. Zustand: new. Hardcover. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also explores current and future developments in these industries and wider society, with an emphas…is on the potential contribution of events, tourism and hospitality to sustainable development. The book offers an innovative approach to successfully co-create experiences for (potential) customers based on combining insights and methods from the world of design and the social sciences. Moreover, it demonstrates how the experience economy and sustainable development both reinforce one another and create challenges that organisations and professionals can address through this approach. This second edition has been updated to include: An increased focus on sustainability, including social aspects of sustainable development.Greater emphasis on the importance of evaluation and iteration in designing and staging experiences, as well as the added value of digital and hybrid touchpoints and experiences in relation to customer journey design.Templates, tools and practical examples throughout to support learning and application in challenge-based education.New international case studies by leading authors in the field of experiences and sustainability.New online resources, including facilitation guidelines, templates and canvases such as the Experience Purpose Canvas, as well as weblinks related to tools, methods and exercises described within the book. Combining design science, social science and a responsible marketing perspective into one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of events, tourism and hospitality management, as well as related fields. Fully revised and updated, the second edition of this popular text focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
