9781292444352 - closing the service gap: how to connect customers, employees and organisations von laker, benjamin; soga, lebene richmond; bolade-ogunfodun, yemisi (15 Ergebnisse)
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Paperback. Zustand: new. Paperback. How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps… of some of the world's largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders the customers, employees and the organisation and deliver value to each in turn. This model is best recognised as RenDanHeyi', a Chinese term that means each employee' (Ren), the needs of each customer' (Dan) and the connection between the two' (Heyi). With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation: Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation. Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs.Create a connected organisation that generates sustainable and scalable revenue for the business. Transform your leadership from one that delegates to one that empowers and enables employees. How connected are the customers, employees and the organisation in your organisation? This book helps you build deep connections between each to serve your customers and build a successful brand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Paperback. Zustand: Brand New. 232 pages. 9.21x6.10x0.51 inches. In Stock.
Sprache: Englisch
Verlag: FT Publishing International, Pearson FT Press Mär 2023, 2023
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Taschenbuch. Zustand: Neu. Neuware -How connected are your customers, employees and organisation As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation.Following in the footsteps o…f some of the world's largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders the customers, employees and the organisation and deliver value to each in turn. This model is best recognised as RenDanHeyi', a Chinese term that means each employee' (Ren), the needs of each customer' (Dan) and the connection between the two' (Heyi). With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation:Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation. Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs.Create a connected organisation that generates sustainable and scalable revenue for the business. Transform your leadership from one that delegates to one that empowers and enables employees. 232 pp. Englisch.
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Closing the Service Gap: How to connect customers, employees and organisations
Laker, Benjamin/Soga, Lebene Richmond/Bolade-Ogunfodun, Yemisi
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Zustand: New. Über den AutorBen Laker is a Professor of Leadership at Henley Business School. Prof Laker has authored several books, most recently the Financial Times bestseller, Too Proud To Lead (Bloomsbury), w.
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Paperback. Zustand: new. Paperback. How connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps… of some of the world's largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders the customers, employees and the organisation and deliver value to each in turn. This model is best recognised as RenDanHeyi', a Chinese term that means each employee' (Ren), the needs of each customer' (Dan) and the connection between the two' (Heyi). With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation: Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation. Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs.Create a connected organisation that generates sustainable and scalable revenue for the business. Transform your leadership from one that delegates to one that empowers and enables employees. How connected are the customers, employees and the organisation in your organisation? This book helps you build deep connections between each to serve your customers and build a successful brand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
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Taschenbuch. Zustand: Neu. Closing the Service Gap: How to connect customers, employees and organisations | Benjamin Laker (u. a.) | Taschenbuch | 232 S. | Englisch | 2025 | FT Publishing International | EAN 9781292444352 | Verantwortliche Person für die EU: Pearson Studium im Verlag Pearson Benelux B.V. Zweigniederla, Sankt-Mar…tin-Str. 82, 81541 München, buchhandel[at]pearson[dot]com | Anbieter: preigu.
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Zustand: New. Print on Demand 1st edition NO-PA16APR2015-KAP.
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Sprache: Englisch
Verlag: FT Publishing International, Pearson International Mär 2023, 2023
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Taschenbuch. Zustand: Neu. This item is printed on demand - Print on Demand Titel. Neuware -How connected are your customers, employees and organisation As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers,…employees, and organisation.Following in the footsteps of some of the world's largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders the customers, employees and the organisation and deliver value to each in turn. This model is best recognised as RenDanHeyi', a Chinese term that means each employee' (Ren), the needs of each customer' (Dan) and the connection between the two' (Heyi). With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation:Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation. Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs.Create a connected organisation that generates sustainable and scalable revenue for the business. Transform your leadership from one that delegates to one that empowers and enables employees.Financial Times Prent., St.-Martin-Straße 82, 81541 München 232 pp. Englisch.
Sprache: Englisch
Verlag: FT Publishing International, Pearson Mär 2023, 2023
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Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - How connected are your customers, employees and organisation As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, e…mployees, and organisation.Following in the footsteps of some of the world's largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders the customers, employees and the organisation and deliver value to each in turn. This model is best recognised as RenDanHeyi', a Chinese term that means each employee' (Ren), the needs of each customer' (Dan) and the connection between the two' (Heyi). With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation:Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation. Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs.Create a connected organisation that generates sustainable and scalable revenue for the business. Transform your leadership from one that delegates to one that empowers and enables employees.
