paperback. Zustand: New. Paperback. Pub Date :2013-10-01 Pages: 144 Language: Chinese Publisher: Chinese Workers Press capital construction project staff quality special edition textbook Bus passengers professional practice staff: Beijing public transportation industry employees to improve literacy Reader feature : bus industry personnel literacy and charisma Everyone is a waiter. trekking all services complaint is that spur complaints incentive practicing sunshine state of mind. enjoy a happy passenger service seven.