ISBN: 9798318823121 - the industrial customer experience playbook: a practical guide to loyalty, growth, and operational excellence (8 Ergebnisse)

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Paperback. Zustand: new. Paperback. You want more loyal B2B customers? Here's how to do it!You know customer experience matters, but in the industrial B2B world, it feels impossibly complex. As an OEM leader, you look across a distributor network and wonder if your customers are receiving the service they expect. As a distributor leader, service is delivered across dozens of locations by field technicians, your products cost millions, and your relationships span years, and you also wonder if customers receive the kind of service you want. You have read the consumer-focused CX books, attended the conferences, and walked away hungry for something that actually applies to your world. Meanwhile, Bain research shows that while 80% of senior managers believe they deliver great service, only 8% of their customers agree. That gap is costing you growth, loyalty, and revenue.The Industrial Customer Experience Playbook closes that gap with a practical, fact-driven approach built on almost 2 million customer interviews across construction equipment, material handling, trucking, machine tool, and specialized manufacturing markets. Lynn Daniel, founder of The Daniel Group, and COO Doug Fowler share decades of hard-won lessons on what actually works to improve CX in complex industrial environments. This is not a motivational book that leaves you inspired but empty by mid-morning. It is a hands-on guide that transforms how your organization listens to, responds to, and retains the customers who drive your bottom line.Inside, you will discover: - Why traditional "we do not get many complaints" thinking blinds leaders to the customers quietly walking out the back door- How responsive feedback processes have turned angry customers into major buyers.- Proven strategies for delivering memorable experiences in dispersed, technically complex service environments where every technician interaction counts This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

PAP. Zustand: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

PAP. Zustand: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - You want more loyal B2B customers Here's how to do it!You know customer experience matters, but in the industrial B2B world, it feels impossibly complex. As an OEM leader, you look across a distributor network and wonder if your customers are receiving the service they expect. As a distributor leader, service is delivered across dozens of locations by field technicians, your products cost millions, and your relationships span years, and you also wonder if customers receive the kind of service you want. You have read the consumer-focused CX books, attended the conferences, and walked away hungry for something that actually applies to your world. Meanwhile, Bain research shows that while 80% of senior managers believe they deliver great service, only 8% of their customers agree. That gap is costing you growth, loyalty, and revenue.The Industrial Customer Experience Playbook closes that gap with a practical, fact-driven approach built on almost 2 million customer interviews across construction equipment, material handling, trucking, machine tool, and specialized manufacturing markets. Lynn Daniel, founder of The Daniel Group, and COO Doug Fowler share decades of hard-won lessons on what actually works to improve CX in complex industrial environments. This is not a motivational book that leaves you inspired but empty by mid-morning. It is a hands-on guide that transforms how your organization listens to, responds to, and retains the customers who drive your bottom line.Inside, you will discover:¿ Why traditional 'we do not get many complaints' thinking blinds leaders to the customers quietly walking out the back door¿ How responsive feedback processes have turned angry customers into major buyers.¿ Proven strategies for delivering memorable experiences in dispersed, technically complex service environments where every technician interaction counts.…

Paperback. Zustand: new. Paperback. You want more loyal B2B customers? Here's how to do it!You know customer experience matters, but in the industrial B2B world, it feels impossibly complex. As an OEM leader, you look across a distributor network and wonder if your customers are receiving the service they expect. As a distributor leader, service is delivered across dozens of locations by field technicians, your products cost millions, and your relationships span years, and you also wonder if customers receive the kind of service you want. You have read the consumer-focused CX books, attended the conferences, and walked away hungry for something that actually applies to your world. Meanwhile, Bain research shows that while 80% of senior managers believe they deliver great service, only 8% of their customers agree. That gap is costing you growth, loyalty, and revenue.The Industrial Customer Experience Playbook closes that gap with a practical, fact-driven approach built on almost 2 million customer interviews across construction equipment, material handling, trucking, machine tool, and specialized manufacturing markets. Lynn Daniel, founder of The Daniel Group, and COO Doug Fowler share decades of hard-won lessons on what actually works to improve CX in complex industrial environments. This is not a motivational book that leaves you inspired but empty by mid-morning. It is a hands-on guide that transforms how your organization listens to, responds to, and retains the customers who drive your bottom line.Inside, you will discover: - Why traditional "we do not get many complaints" thinking blinds leaders to the customers quietly walking out the back door- How responsive feedback processes have turned angry customers into major buyers.- Proven strategies for delivering memorable experiences in dispersed, technically complex service environments where every technician interaction counts This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.…

Paperback. Zustand: new. Paperback. You want more loyal B2B customers? Here's how to do it!You know customer experience matters, but in the industrial B2B world, it feels impossibly complex. As an OEM leader, you look across a distributor network and wonder if your customers are receiving the service they expect. As a distributor leader, service is delivered across dozens of locations by field technicians, your products cost millions, and your relationships span years, and you also wonder if customers receive the kind of service you want. You have read the consumer-focused CX books, attended the conferences, and walked away hungry for something that actually applies to your world. Meanwhile, Bain research shows that while 80% of senior managers believe they deliver great service, only 8% of their customers agree. That gap is costing you growth, loyalty, and revenue.The Industrial Customer Experience Playbook closes that gap with a practical, fact-driven approach built on almost 2 million customer interviews across construction equipment, material handling, trucking, machine tool, and specialized manufacturing markets. Lynn Daniel, founder of The Daniel Group, and COO Doug Fowler share decades of hard-won lessons on what actually works to improve CX in complex industrial environments. This is not a motivational book that leaves you inspired but empty by mid-morning. It is a hands-on guide that transforms how your organization listens to, responds to, and retains the customers who drive your bottom line.Inside, you will discover: - Why traditional "we do not get many complaints" thinking blinds leaders to the customers quietly walking out the back door- How responsive feedback processes have turned angry customers into major buyers.- Proven strategies for delivering memorable experiences in dispersed, technically complex service environments where every technician interaction counts This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Taschenbuch. Zustand: Neu. The Industrial Customer Experience Playbook | A Practical Guide to Loyalty, Growth, and Operational Excellence | Lynn Daniel (u. a.) | Taschenbuch | Englisch | 2026 | Palmetto Publishing | EAN 9798318823121 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand. …