Verlag: Jones & Bartlett Learning, 2019
ISBN 10: 1284145840 ISBN 13: 9781284145847
Sprache: Englisch
Anbieter: Textbooks2go, Sebastopol, CA, USA
Soft cover. Zustand: As New. unused. ships lightning fast.
Verlag: Jones & Bartlett Learning, 2019
ISBN 10: 1284150933 ISBN 13: 9781284150933
Sprache: Englisch
Anbieter: -OnTimeBooks-, Phoenix, AZ, USA
Zustand: good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item for full refund. Ships via media mail.
Verlag: Jones & Bartlett Learning, 2019
ISBN 10: 1284150933 ISBN 13: 9781284150933
Sprache: Englisch
Anbieter: Big River Books, Powder Springs, GA, USA
Zustand: good. This book is in good condition. The cover has minor creases or bends. The binding is tight and pages are intact. Some pages may have writing or highlighting.
Anbieter: PBShop.store UK, Fairford, GLOS, Vereinigtes Königreich
EUR 90,63
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In den WarenkorbPAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.
Verlag: Jones and Bartlett Publishers, Inc, 2019
ISBN 10: 1284145840 ISBN 13: 9781284145847
Sprache: Englisch
Anbieter: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irland
Zustand: New. 2019. Illustrated. paperback. . . . . .
Verlag: Jones & Bartlett Learning, 2019
ISBN 10: 1284145840 ISBN 13: 9781284145847
Sprache: Englisch
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EUR 90,63
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In den WarenkorbPaperback. Zustand: Brand New. 212 pages. 11.00x8.50x0.25 inches. In Stock.
Verlag: Jones and Bartlett Publishers, Inc, US, 2019
ISBN 10: 1284145840 ISBN 13: 9781284145847
Sprache: Englisch
Anbieter: Rarewaves.com USA, London, LONDO, Vereinigtes Königreich
EUR 111,58
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In den WarenkorbPaperback. Zustand: New. Service advisors are an essential component of any service-oriented automotive shop. In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.Covers effective communication skills for all phases of the service process, from initial greeting and walk-around inspection to writing the repair order and vehicle re-delivery.Reviews basic vehicle operations for working with technicians and explaining issues to customers.Explains the importance of inspection-based selling and producing strong service write-ups.Emphasizes customer service and verbal communication skills with a focus on active listening, addressing concerns, and eliminating barriers to customer loyalty.Puts knowledge into practice with application chapters that enhance write-up and relationship skills.Contains real-world "Advisor Tips" and other pedagogical tools to reinforce new knowledge, such as review questions, bulleted takeaways, and key terms for each chapter'Service Advising and Management' allows service advising students to become an integral part of any automotive shop, building long-term customer relationships and a better customer experience along the way.
Verlag: Jones and Bartlett Publishers, Inc, 2019
ISBN 10: 1284145840 ISBN 13: 9781284145847
Sprache: Englisch
Anbieter: THE SAINT BOOKSTORE, Southport, Vereinigtes Königreich
EUR 99,65
Anzahl: 4 verfügbar
In den WarenkorbPaperback / softback. Zustand: New. New copy - Usually dispatched within 4 working days.
Verlag: Jones & Bartlett Publishers, Incorporated, 2019
ISBN 10: 1284145840 ISBN 13: 9781284145847
Sprache: Englisch
Anbieter: Books Puddle, New York, NY, USA
Zustand: New. pp. 212 Illustrated edition NO-PA16APR2015-KAP.
Verlag: Jones & Bartlett Publishers, Incorporated, 2019
ISBN 10: 1284145840 ISBN 13: 9781284145847
Sprache: Englisch
Anbieter: Majestic Books, Hounslow, Vereinigtes Königreich
EUR 107,74
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In den WarenkorbZustand: New. pp. 212.
Verlag: Jones and Bartlett Publishers, Inc, 2019
ISBN 10: 1284145840 ISBN 13: 9781284145847
Sprache: Englisch
Anbieter: Kennys Bookstore, Olney, MD, USA
Zustand: New. 2019. Illustrated. paperback. . . . . . Books ship from the US and Ireland.
Verlag: Jones & Bartlett Learning, 2019
ISBN 10: 1284145840 ISBN 13: 9781284145847
Sprache: Englisch
Anbieter: Brook Bookstore On Demand, Napoli, NA, Italien
Zustand: new.
Verlag: Jones & Bartlett Learning, 2019
ISBN 10: 1284150933 ISBN 13: 9781284150933
Sprache: Englisch
Anbieter: GreatBookPrices, Columbia, MD, USA
Zustand: As New. Unread book in perfect condition.
Verlag: Jones & Bartlett Learning, 2019
ISBN 10: 1284150933 ISBN 13: 9781284150933
Sprache: Englisch
Anbieter: GreatBookPrices, Columbia, MD, USA
Zustand: New.
Verlag: Jones & Bartlett Learning, 2019
ISBN 10: 1284150933 ISBN 13: 9781284150933
Sprache: Englisch
Anbieter: Lucky's Textbooks, Dallas, TX, USA
Zustand: New.
Anbieter: moluna, Greven, Deutschland
Kartoniert / Broschiert. Zustand: New. Über den AutorGary LaRosa is the author ofService Advising and Management(CDX Learning Systems, 2018). Repeatedly recognized as a Top 3 Service Advisor at Ford Motor Company, he combines his industry experience with his passion for .
Verlag: Jones & Bartlett Learning, 2019
ISBN 10: 1284150933 ISBN 13: 9781284150933
Sprache: Englisch
Anbieter: eCampus, Lexington, KY, USA
Zustand: New.
Verlag: Jones & Bartlett Learning, 2019
ISBN 10: 1284150933 ISBN 13: 9781284150933
Sprache: Englisch
Anbieter: California Books, Miami, FL, USA
Zustand: New.
Verlag: Jones & Bartlett Publishers Jan 2019, 2019
ISBN 10: 1284145840 ISBN 13: 9781284145847
Sprache: Englisch
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Taschenbuch. Zustand: Neu. Neuware - Service advisors are an essential component of any service-oriented automotive shop. In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.
Verlag: Jones & Bartlett Learning, 2019
ISBN 10: 1284150933 ISBN 13: 9781284150933
Sprache: Englisch
Anbieter: GreatBookPricesUK, Woodford Green, Vereinigtes Königreich
EUR 160,61
Anzahl: 4 verfügbar
In den WarenkorbZustand: New.
Verlag: Jones and Bartlett Publishers, 2019
ISBN 10: 1284150933 ISBN 13: 9781284150933
Sprache: Englisch
Anbieter: PBShop.store UK, Fairford, GLOS, Vereinigtes Königreich
EUR 160,62
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In den WarenkorbHRD. Zustand: New. New Book. Shipped from UK. Established seller since 2000.
Verlag: Jones and Bartlett Publishers, Inc, US, 2019
ISBN 10: 1284145840 ISBN 13: 9781284145847
Sprache: Englisch
Anbieter: Rarewaves.com UK, London, Vereinigtes Königreich
EUR 105,12
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In den WarenkorbPaperback. Zustand: New. Service advisors are an essential component of any service-oriented automotive shop. In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.Covers effective communication skills for all phases of the service process, from initial greeting and walk-around inspection to writing the repair order and vehicle re-delivery.Reviews basic vehicle operations for working with technicians and explaining issues to customers.Explains the importance of inspection-based selling and producing strong service write-ups.Emphasizes customer service and verbal communication skills with a focus on active listening, addressing concerns, and eliminating barriers to customer loyalty.Puts knowledge into practice with application chapters that enhance write-up and relationship skills.Contains real-world "Advisor Tips" and other pedagogical tools to reinforce new knowledge, such as review questions, bulleted takeaways, and key terms for each chapter'Service Advising and Management' allows service advising students to become an integral part of any automotive shop, building long-term customer relationships and a better customer experience along the way.
Verlag: Jones & Bartlett Learning, 2017
ISBN 10: 1284112918 ISBN 13: 9781284112917
Sprache: Englisch
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
EUR 163,10
Anzahl: 1 verfügbar
In den WarenkorbHardcover. Zustand: Brand New. 1406 pages. 11.00x9.00x2.00 inches. In Stock.
Hardcover. Zustand: New. Special order direct from the distributor.
Verlag: Jones & Bartlett Learning, 2019
ISBN 10: 1284150933 ISBN 13: 9781284150933
Sprache: Englisch
Anbieter: GreatBookPricesUK, Woodford Green, Vereinigtes Königreich
EUR 171,39
Anzahl: 4 verfügbar
In den WarenkorbZustand: As New. Unread book in perfect condition.
Verlag: Jones and Bartlett Publishers, Inc, 2019
ISBN 10: 1284150933 ISBN 13: 9781284150933
Sprache: Englisch
Anbieter: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irland
EUR 194,79
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In den WarenkorbZustand: New. 2019. 2nd Edition. hardcover. . . . . .
Anbieter: moluna, Greven, Deutschland
Zustand: New. Über den AutorGus Wright is a member of the faculty in the Truck and Coach program at Centennial College in Ontario, Canada. A diesel enthusiast, he currently teaches apprentice technicians the latest technology in trucks, buses, an.
Verlag: Jones & Bartlett Learning, 2019
ISBN 10: 1284150933 ISBN 13: 9781284150933
Sprache: Englisch
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
EUR 231,69
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In den WarenkorbHardcover. Zustand: Brand New. 2nd edition. 2000 pages. 11.00x8.50x2.75 inches. In Stock.
Verlag: Jones and Bartlett Publishers, Inc, 2019
ISBN 10: 1284150933 ISBN 13: 9781284150933
Sprache: Englisch
Anbieter: Kennys Bookstore, Olney, MD, USA
Zustand: New. 2019. 2nd Edition. hardcover. . . . . . Books ship from the US and Ireland.