Verlag: Ess Ess Publications, New Delhi, 2009
ISBN 10: 8170005795 ISBN 13: 9788170005797
Anbieter: Books in my Basket, New Delhi, Indien
N.A. Zustand: New. ISBN:9788170005797.
Verlag: Ess Ess Pub, New Delhi, 2009
Anbieter: Vedams eBooks (P) Ltd, New Delhi, Indien
Hardbound. Zustand: As New. New. Contents Preface. 1. Libraries on the internet rational and issues. 2. What libraries can learn from business. 3. An automatic e mail notification system. 4. A dynamic web based event calendar with sign up system. 5. An online meeting room reservation system. 6. Portals gateways and directories. 7. Local history online obituaries photographs and local newspaper articles. 8. Online summer reading registration tracking and statistics. 9. Providing online access to users without a library card. 10. Stand alone services bookmarklets proxy servers and electronic reference. 11. Marketing web based library services. Bibliography. Index. Ever expanding technologies are raising the bar as customers increasingly expect fast sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service through technology the authors show how automating traditional library services can decrease staff workloads while improving speed and access for customers. Real life lessons and visual examples from libraries who have implemented these systems provide a customizable model for your library to achieve the same goals from offering virtual library cards to online program registration for your patrons. High tech high touch illustrates technical solutions that really work inspired by effective customer service strategies used by businesses. These are unique technology solutions based on digital libraries portals e mail notifications and database interfaces to the web to solve everyday public library problems. Supported by narrative descriptions and screen shots high tech high touch is a springboard for designing customized library systems that address unique local service issues. Library directors branch managers and department heads can automate the most tedious library tasks while improving customer service and saving staff time. 144 pp.